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Follow UP Notifications

Hello, I am trying to update the email address the follow-up notifications are sent to. My form is published, but when I go to click follow-ups in the settings section, it says that my form has an old version of notifications. How do I update that?

7 replies

A

Updating may solve your problem.

Liz
Rank
Userlevel 7
Badge +5

Hi @EllieH That is a really great question! You should be able to update the notifications following the new instructions here. Let me know if this doesn’t allow you to update!

Life is a series of awkward moments separated by snacks.
M

Same for us but we can’t change it. Please provide instructions.

Liz
Rank
Userlevel 7
Badge +5

Hi @microbyte do you happen to be on a free plan? If so, the free plan will only allow you to send self-notifications to the email address on the account. 

Life is a series of awkward moments separated by snacks.
M

No we are on a paid plan.

 

https://www.loom.com/share/1c9267c5b4aa4c05b8af4972dcebcc62?sid=3047930c-2b75-4c02-b31d-04ee7b284afe

E

I am still not able to update it and we are on a paid plan too. It let’s me change the email address on other forms, just on one it won’t let me.

Liz
Rank
Userlevel 7
Badge +5

Hi @microbyte the loom link said the URL couldn’t be found, but would you and @EllieH both submit a ticket to the support team here (if you haven’t already) with the URL of the form? They can take a further look into this for you!

Life is a series of awkward moments separated by snacks.

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