Hi - urgently need help to why this is happening. I’ve tested on four iPhones and the page doesn’t allow you to scroll down at all. It stands still. You can’t scroll down to click a button. It’s only on iPhone browsers and NOT on android devices.
.
Best answer by jvh
View originalFOLLOW-UP: the page seems to be scrolling again HOWEVER there is now a pop-up from our mailing list popping-up over our form. The problem isn’t occurring anywhere else except on our typeform page.
Also - how do you change the layout of a typeform on a phone browser? The gap between the text and button doesn’t look right. Thanks in advance for the help! :)
+4
Hi
Let me know if that helps
Thanks
Joyce
Thank you so much Joyce!
It’s scrolling now at the moment. But for some odd reason our mailing list block is interfering with our typeform page.
It doesn’t error on any other page on our website. Do you perhaps know why that would be? We’ve been using typeform for a while and it’s never happened before, and no settings were changed from our side. I’ve attached a photo as reference:
+4
I can see that the embedded typeform has a style saying `position: absolute;` which is why your footer is below the form and the mailing list block is above the typeform. If you remove that style, that should fix it. Can you try that and see if you’re happy with how it looks?
Thank you so much! Is that something I change on Typeform settings or on the page it is embedded on? We use Gempages integrated with Shopify to embed our Typeform.
+4
I think it’s something on the page it’s embedded on. I’m not familiar with Gempages but if you share a screenshot of how it’s set up on Gempages/Shopify then I might be able to help point you in the right direction 🙂
+5
Hi
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.