Question

completion_rate via response API showing wrong values

I

Hi all!

When I retrieve my Typeform Insights via the response API described here I get incorrect values for the “completion_rate” field.

I get:

{'average_time': 3533,
 'completion_rate': 100,
 'responses_count': 840,
 'total_visits': 2934,
 'unique_visits': 761}

and on the Typeform Insights tab I get:

Is this just a bug? Also, it seems that the “starts” field can’t be retrieved via this response API, right?

Thanks a lot for your support!

Ignacio

2 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @IgnacioJ Welcome to the community! I’m not sure why the values would differ, but I have asked our tech support team about this. Once I hear back from them, I’ll share any information from them here. 

Life is a series of awkward moments separated by snacks.
Liz
Rank
Userlevel 7
Badge +5

Hi again, @IgnacioJ ! I’ve asked our tech team about this, but they can’t find a specific reason why those numbers would be different and need to look into this further. If you could contact them with the form URL from your account email here, that would be great!

Life is a series of awkward moments separated by snacks.

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs