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Form after opening overlay text (only mobile)


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Hello,
problem: After starting our form on a mobile device the form it partially overlay the text above it.
We use Wordpress with Elementor and have embedded the form via code.
The text above is an Elementor element.

When the form is closed, the spacing is perfect.
Attached two screenshots.

 


Do you have a fast solution for this problem? I think its just a small customization, isn´t it?

Best 

Tim

Best answer by Liz

@TimWinkler Our developers released a fix that was causing the issues on the welcome screen. Do you mind letting me know if that helped solve the issue you were seeing? 

Same with you, @ilatravel 

As for your issue, @InspiringMEntor can you please send the URL of your form and a screenshot/video of the issue? 

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11 replies

Liz
Community Team
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  • 14950 replies
  • March 30, 2022

Hi @TimWinkler Can you send the URL where you have the form embedded? Thanks!


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  • 12 replies
  • March 30, 2022

@Liz
Hello Liz.

Our homepage is still in progress so I can´t send the url here in public.


  • Navigating the Land
  • 2 replies
  • March 30, 2022

  • Navigating the Land
  • 2 replies
  • March 30, 2022
hi I have this problem when I view the form on the iphone, and also from the typoform visualizer how can I solve it?

 


Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • March 30, 2022

Hi @paulogarra11 Your issue is different and related to another bug we have going on. 

@TimWinkler Without being able to see the form live, it’s a little tricky to know whether or not this is also related to the bug. Do you know if this only happens when you embed the form? 


Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • March 30, 2022

@ilatravel I added your post here so you can stay updated on the fix. 😀


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  • 12 replies
  • March 31, 2022

@Liz

Hi, 
understand. I changed all other pages to “draft” so you can check our contact page here:
https://b3pkjq.myraidbox.de/kontakt/

Login: rb
pw: stockylobster

And yes, it only happens when I embeded the form. Adding the form with the add on “essential addons for elementor” then a pop up opens.

 


  • Navigating the Land
  • 2 replies
  • March 31, 2022
thanks for adding me. I don't know if you need it but I can give you my link.https://www.ilatravel.it/oasi-selinunte-contatti/ obviously you have to try it from mobile. As wordpress editor I use WP bakery, the problem is already present in the preview of typeform on mobile view. I therefore think it is a typeform problem, which would give me problems for the SEO

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I have an Android respondent having troubles with the display and unable to type. Is this a device compatibility issue? 


Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • Answer
  • March 31, 2022

@TimWinkler Our developers released a fix that was causing the issues on the welcome screen. Do you mind letting me know if that helped solve the issue you were seeing? 

Same with you, @ilatravel 

As for your issue, @InspiringMEntor can you please send the URL of your form and a screenshot/video of the issue? 


Forum|alt.badge.img+1
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  • 12 replies
  • April 5, 2022

@Liz As we know, I have a completely different problem, which is in process in another post. But thank you for your answer :)


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