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Form after opening overlay text (only mobile)

Hello,
problem: After starting our form on a mobile device the form it partially overlay the text above it.
We use Wordpress with Elementor and have embedded the form via code.
The text above is an Elementor element.

When the form is closed, the spacing is perfect.
Attached two screenshots.

 


Do you have a fast solution for this problem? I think its just a small customization, isn´t it?

Best 

Tim

11 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @TimWinkler Can you send the URL where you have the form embedded? Thanks!

Life is a series of awkward moments separated by snacks.
T
Userlevel 2
Badge +1

@Liz
Hello Liz.

Our homepage is still in progress so I can´t send the url here in public.

P

Hi Liz

I will send mine

 


I also recorded a video

https://www.loom.com/share/1db3eeba34cc41e2bc077a9e18ba5aa4 

I
hi I have this problem when I view the form on the iphone, and also from the typoform visualizer how can I solve it?

 

Liz
Rank
Userlevel 7
Badge +5

Hi @paulogarra11 Your issue is different and related to another bug we have going on. 

@TimWinkler Without being able to see the form live, it’s a little tricky to know whether or not this is also related to the bug. Do you know if this only happens when you embed the form? 

Life is a series of awkward moments separated by snacks.
Liz
Rank
Userlevel 7
Badge +5

@ilatravel I added your post here so you can stay updated on the fix. 😀

Life is a series of awkward moments separated by snacks.
T
Userlevel 2
Badge +1

@Liz

Hi, 
understand. I changed all other pages to “draft” so you can check our contact page here:
https://b3pkjq.myraidbox.de/kontakt/

Login: rb
pw: stockylobster

And yes, it only happens when I embeded the form. Adding the form with the add on “essential addons for elementor” then a pop up opens.

 

I 
thanks for adding me. I don't know if you need it but I can give you my link.https://www.ilatravel.it/oasi-selinunte-contatti/ obviously you have to try it from mobile. As wordpress editor I use WP bakery, the problem is already present in the preview of typeform on mobile view. I therefore think it is a typeform problem, which would give me problems for the SEO
I
Userlevel 1
Badge

I have an Android respondent having troubles with the display and unable to type. Is this a device compatibility issue? 

Liz
Rank
Userlevel 7
Badge +5

@TimWinkler Our developers released a fix that was causing the issues on the welcome screen. Do you mind letting me know if that helped solve the issue you were seeing? 

Same with you, @ilatravel 

As for your issue, @InspiringMEntor can you please send the URL of your form and a screenshot/video of the issue? 

Life is a series of awkward moments separated by snacks.
T
Userlevel 2
Badge +1

@Liz As we know, I have a completely different problem, which is in process in another post. But thank you for your answer :)

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