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Logic not following the correct path

  • September 17, 2025
  • 2 replies
  • 27 views

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Hi There,

I seem to be having an issue with the logic flow in one of my typeforms. I’ve looked through all the logic and from what i can see, everything seems to be set correctly and this flow used to work, but for some reason, the logic now doesnt seem to be following the correct path.

Is this something you could heelp with please?

The form in question is this one.

The issue seem to be that what ever door style you choose (single, with one sidelight, or with 2 sidelights), when you then choose the modern design and select the ‘Oakham’ door style, select any colour, the next question you get asked is about the width of the door set (min and max values of 1360 - 2400), while this is correct if you have selected door with 2 sidelights, this path is also getting followed if you just choose single door or single door with one sidelight which is incorrect.

If single door was chosen at the start, then min and max width would be 860mm - 1200mm and if you chose door with 1 sidelight then min and max would be 1110mm - 1800mm

Hopefully I have explained it well enough but if not them please get in touch.

Thanks, Tom

Best answer by Grace

Hi ​@ItsAWorkThing was the logic working previously? I would recommend reaching out to our support team via this link if you haven’t already, so they can take a look in your account at how it’s set up and check what’s broken. It might be quicker having them go in and investigate than troubleshooting it here 😊

2 replies

Grace
Community Team
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  • Community Advocate
  • Answer
  • September 17, 2025

Hi ​@ItsAWorkThing was the logic working previously? I would recommend reaching out to our support team via this link if you haven’t already, so they can take a look in your account at how it’s set up and check what’s broken. It might be quicker having them go in and investigate than troubleshooting it here 😊


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  • September 18, 2025

Thanks ​@Grace 

I have now set a ticket up with support.

Thanks, Tom