Question

Remove trials from form

  • 21 August 2022
  • 2 replies
  • 42 views

I have just upgrade from an old subscription (Profesionel) to “Plus subscription” 

 

Now one of my form is giving this information when I try publish it.

“Upgrade to publishThis typeform uses trial features that aren’t on your plan. To publish it, upgrade your plan or remove these trial features.”

 

It doesn't make sense, since I have paid more for the new plan, and didn't change anything beside removing the Typeform logo from the form, and in my other forms, it is not a problem to remove the Typeform logo.

 

The form that won't publish I can't find what is trial mode, so can't change it, anybody no how to find what is wrong with the form? And also explain why a more expensive plan doesn't give acces to the same as the cheaper one?


2 replies

Userlevel 7
Badge +5

Hi @Mahdi Could you share a screenshot of the message you received? The message should include which features you need to remove. Thanks!

Userlevel 7
Badge +5

Hello @Mahdi! if you try to publish your form and they have paid features, you should get a message with a list of the features that are not supported. Can you send that info to us, please? 

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