Hi @marionFFC Thanks for sharing the link to your website!

@mathio do you happen to see anything that might be preventing this from working? I can’t see anything odd offhand. 

Hi @marionFFC and @Liz 

I see the form is not loaded until a cookie consent is given. If I click “Reject all” cookies, the form is not loaded. Could this be the issue?

This could also be related to a browser extension those users are using. Browser extensions are disabled in incognito mode by default. How many users are experiencing this issue?

Hi @mathio You are right about the cookies, I have tried it on 2 computers and an android phone and if I reject them the form is not loading and if accepted it then loads fine. Thank you for identifying the issue.

Is there anything I can do to allow the loading of the form despite the rejection of the cookies?

Thank you!

It looks like you are using CookieYes plugin in your website. Unfortunately I am not familiar with this plugin, but I think you will need to find some settings there to allow loading the form regardless of the cookie preference.

Just a note - make sure your typeform is compliant and you have all necessary consents before displaying it (eg. you might want to display cookie consent in your typeform) .

Thank you very much @mathio I will look into all those cookies!

Oh duh! Thanks so much, @mathio . Let us know how it goes, @marionFFC !