Typeform sending infinite requests to my webhook | Community
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Typeform sending infinite requests to my webhook

N

Hi 

I’ve created a Workflow on retool which works as my webhook. I then create a webhook on Typeform using the url from retool.

On submission of a Typeform it sends multiple/infinite number of requests to my webhook, one after each other. 

I’ve just deleted the webhook on Typeform when this happens as this stops it from making requests. I’ve deleted and recreated the webhook on Typeform twice.

Any idea why this is happening and if there is some work around? 

Best answer by Natalie Wilkinson

Hey Liz, thanks for getting back to me. 
I fixed the issue, it was a result of my Webhook taking too long to respond to Typeform resulting in continuous retries even though everything was working. 
Thanks!

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5 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15008 replies
  • April 15, 2024

Hi @Natalie Wilkinson Do you mind sharing a screenshot of the webhooks sent within the “Connect” panel of your typeform? Thanks in advance!

Life is a series of awkward moments separated by snacks.
N

Hey Liz, thanks for getting back to me. 
I fixed the issue, it was a result of my Webhook taking too long to respond to Typeform resulting in continuous retries even though everything was working. 
Thanks!

john.desborough
1 person likes this
  • john.desborough
    john.desborough
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15008 replies
  • April 17, 2024

Oh, that makes sense. Thanks for letting us know, @Natalie Wilkinson !

Life is a series of awkward moments separated by snacks.
S
  • sunk8
  • Navigating the Land
  • 1 reply
  • June 25, 2024

@Liz  Is there a way to disable webhook retries, if it fails we can do retry manually.In our case,  before the first request succeeds it automatically send another request , resulting in multiple messages to our customers. 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15008 replies
  • June 25, 2024

Hi @sunk8 We don’t have a way to disable webhook retries, but I’ll share this feedback with the product team. This is helpful for them to know why adding this option would be handy. 

Life is a series of awkward moments separated by snacks.

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