URGENT !! - Responses Not loading and no answer from Typeform customer support | Community
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URGENT !! - Responses Not loading and no answer from Typeform customer support

  • December 30, 2024
  • 5 replies
  • 49 views

Hi, 

Responses aren’t loading. I have to review one of them before 11am today (10 minutes left!) and no one from Typeform is responding! I created 2 tickets already, and still nothing…. How can this happen??

Could anyone help?

Thanks! 

Laura

5 replies

  • Navigating the Land
  • 1 reply
  • December 30, 2024

I'm currently having the same problem as you.


  • Navigating the Land
  • 1 reply
  • December 30, 2024

Same here, tried everything regarding clearing the cache, using private navigation, using a different browser. Nothing works, so definitely not an individual problem. This is an issue with Typeform :/  


  • Navigating the Land
  • 1 reply
  • December 30, 2024

Same here


john.desborough
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  • Certified Partner & Champion
  • 5255 replies
  • December 31, 2024

@Juun  ​@laura2025  ​@Alicia_  ​@JDcoaching 

there was a ‘posted’ outage at Typeform yesterday (Dec 30ht) ..  if you note issues or problems, always check this link to see the status of the Typeform platform. 

Also note that Typeform posted a note that they would be running skeleton staff in Support through the holiday period - you can see the post here.. 

 

hope your situations have resolved

 

des


  • Author
  • Explorer
  • 1 reply
  • January 2, 2025

Hi ​@john.desborough

Many thanks for your message. Yes, I did receive the update and a response from the Typeform team. A shame it was quite late, but all solved now. 

I didn’t know about the update during the holidays, but still, very delayed response for an urgent matter.

Have a great day!

Laura


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