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Answered

video does not appear

  • Jul 14, 2022 6:45 PM UTC
  • 6 replies
  • 149 views

Sol Mendes
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Hello!

I can't put video in the forms, the following message appears:

 

 

could someone help please?

Thanks a lot!

Best answer by picsoung

Hey @Sol Mendes @gmalho 

We had an issue with Pexels, the stock video library provider we use.
This issue has now been resolved.

Let us know if you still see the error

View original

6 replies

Sol Mendes
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  • Author
  • Explorer
  • Jul 14, 2022 6:17 PM UTC

Olá!

Estou com o mesmo problema, não consigo adicionais vídeos, e meu navegador é o Chrome! Alguem pode ajudar?

 

obrigada!

 

 -- Google Translation -- 

 

Hi!

I'm having the same problem, I can't add videos, and my browser is Chrome! Can anyone help?

 

Thank you!


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jul 14, 2022 10:06 PM UTC

Hi @Sol Mendes Thanks for stopping by the community! The language of the community is English, so I hope you don’t mind my reply in English. 

Are you receiving an error message? Would you also mind trying in a different browser to see if the same issue arises? Thanks!


gmalho
  • Navigating the Land
  • Jul 18, 2022 9:11 PM UTC

I’m having the same problem. In Chrome and Safari.

 


picsoung
Typeform
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  • Developer Advocate @ Typeform
  • Answer
  • Jul 20, 2022 6:07 PM UTC

Hey @Sol Mendes @gmalho 

We had an issue with Pexels, the stock video library provider we use.
This issue has now been resolved.

Let us know if you still see the error


gmalho
  • Navigating the Land
  • Jul 20, 2022 7:26 PM UTC

Thank you, it is working now 👍


Sol Mendes
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  • Author
  • Explorer
  • Jul 20, 2022 7:28 PM UTC

@picsoung 

Ok, thanks!!!