@jmatteson - welcome to the community..
that sounds like the message is coming from outside “native” Typeform - as far as I am aware there is nothing in the Typeform l am aware of that will check to see how many times an individual has taken the survey.
I have created this sort of email for some of my clients and for my own business’ assessment projects but I drive that out of the Connection to Google Sheets, where I have the Document Studio add-on and a few custom reports that i create and send as attachments to email. Including a listing of how many times a person has taken the assessment and the scores for each result..
@Liz - any ideas from the Typeform team on this??
des