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We use Typeforms on our website and suddenly as of last night, the 3 links just stopped working.  There were no updates or changes made to our website (built in WordPress) to provide some order of any change history to evaluate the cause of the links no longer working.  I pulled in our IT Manager and Website team but no one can determine the cause or fix the issue at hand.  The screen appears with a white box and an “X” at the top right corner.  

Two times today I was able to pull up one of the forms on our website using my cell phone but then when I closed the site and went back in the link did not work.

All plugins have been updated, cache cleared and the site gone through with a fine tooth comb to figure it out.  Has anyone had this issue and would you be able to provide the resolution to me?  

We love our Typeforms and rely on them heavily to do business!
Thank you!

​@semig0425 - when you have situations like this, always check on the status.typeform.com url to see if there are any outages - if you don’t do that already. 

there was an issue on the 10th of Dec but not sure if this was the cause. 

 

your best bet is to raise a support ticket with Typeform Support directly (use this link if you have not done so yet) and have them look into it. 

Additionally, if you could send one of the urls so we can test it, that would be helpful, ​@semig0425 !

Thank you both so much!  I sent a support ticket.  Our forms are still not working on our website.

​@semig0425 Did the support team get back to you? Let us know what they said!

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