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Stopped Receiving Email Notifications


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Two of my main Typeforms have stopped syncing to my email address. I have tried entering the email again and re-publishing but it’s still not working. Any help would be greatly received! 

Best answer by Liz

Hi @Molly I had a look through our support tickets and saw that the email address unsubscribed from notifications, but the support team was able to resubscribe them. :grinning: Let us know if you need any extra help! 

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6 replies

john.desborough
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  • Certified Partner & Champion
  • 5274 replies
  • June 18, 2021

@Molly - welcome to the community from another user. 

You should raise a help ticket here so that the support team from Typeform can look into the situation. 

 

cheers

des


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  • Author
  • Explorer
  • 5 replies
  • June 18, 2021

Thanks very much for your help! :relaxed:


john.desborough
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  • Certified Partner & Champion
  • 5274 replies
  • June 18, 2021

@Molly - let us know when you get it resolved. Happy to be of service!

 

des


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  • Author
  • Explorer
  • 5 replies
  • June 18, 2021

Thanks Des, I sent in a support ticket but no one has got back to me yet!


Gabriel
Ex–Typefomer
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  • Community Team
  • 857 replies
  • June 18, 2021

Don’t despair just yet, @Molly . They’ll get back to you and I’m sure sort this out.  


Liz
Community Team
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  • Tech Community Advocate
  • 14918 replies
  • Answer
  • June 23, 2021

Hi @Molly I had a look through our support tickets and saw that the email address unsubscribed from notifications, but the support team was able to resubscribe them. :grinning: Let us know if you need any extra help! 


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