Question

Bug? Duplicate responses sent to google forms

  • 20 December 2021
  • 2 replies
  • 126 views
M

Is there a known bug where a single response in Typeform is displaying as multiple rows in connected Google Sheets?

I have a user who responded to my survey on 12/20 at 12:43:59. In Typeform I can confirm there is only a single response for this date / time, however in the connected Google Sheet there are 2 rows for this single response. The token is also exactly the same.

2 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @mrionline Happy Monday! Thanks for stopping by. I can’t say I’ve heard of this issue before, but I would suggest having our tech team look into this. They can be contacted via email here. They’ll be able to look through the logs to see why the data is sending multiple times. 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hi @mrionline! Were you able to contact to get in touch with our tech team? If yes, can you share with us what was the solution they've found for you? Looking forward to hearing back from you! :wink:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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