Question

Can't get the links in Follow-up emails to work

  • 16 October 2023
  • 8 replies
  • 94 views
H

Hi there

 

I have created my typeform with 3 different endings, and I have linked Follow Up emails to the different endings.

 

I have added a link (to my website training) to the Typeform Follow up email, but the links are not working.

They open up with the URL typed twice in a row, meaning it shows as a 404 page not found.

 

If anyone can help me to figure out what I am doing wrong, I would be most appreciative!

8 replies

john.desborough
Userlevel 7
Badge +6

@HormoneHealth - can you show a screenshot of the followup email please .. that will us troubleshoot it.. 

thanks

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
H

 

H

Thank you for your reply

 

Here is the email with the link, and the 2nd screenshot is what happens when I click the link

 

The URL at the top is the same thing twice, and some random characters

 

 

john.desborough
Userlevel 7
Badge +6

@HormoneHealth - rather than put the link text in there, maybe highlght the words “click here” and right click to get the ability to ‘link’ those words to a url. 

same thing for the website link under your name, replace it with something like ‘website’ and link to it in the same fashion as above. 

 

just my thoughts.. 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
H

Thank you for that, yes I did try that as well, and the same thing happened with the URL repeating itself twice.

 

I deleted them all, and started them from scratch and then added “click here” and linked them that way, too. I am not sure what I am doing wrong.

H


This is the link that I have added into the email
It is not typed twice on the link, but when it comes through on email, it is coming up twice and going to 404 page

 

john.desborough
Userlevel 7
Badge +6

@HormoneHealth - not sure at this end why it is happening.. best to raise a support ticket with Typeform at this link. they can look more closely inside your form/account to see what might be causing the issues

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Rank
Userlevel 7
Badge +5

Hi @HormoneHealth Were you able to reach our support team? 

Life is a series of awkward moments separated by snacks.

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