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Copy of clients answers to their email

  • October 31, 2024
  • 8 replies
  • 100 views

Hi, could I get some screenshots on how to set up so that the people who are submitting a Typeform get a copy sent to their email… I can’t find how to do it (even after having read similar Q&A’s

 

Thank you!

/Johanna

8 replies

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  • Socializer
  • 111 replies
  • October 31, 2024

Hi Johanna,
You need to go to "Settings" and then "Notifications". 
Here you can customize the notification email by adding specific questions or response variables into its body. This way, when someone fills out your form, they will receive an email with their responses included


john.desborough
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  • Certified Partner & Champion
  • 5255 replies
  • October 31, 2024

@YogiBean-Johanna - Settings then Follow-ups (which replaced Notifications  @Harsh ) 

the Settings menu is the little gear icon in the top middle of your typeform Builder screen. 

des


Thank you! I found it. But the option to edit the e-mail with response variables (@) seems to be disabled. I can only send a standard confirmation e-mail (without the replies)…

 


john.desborough
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  • Certified Partner & Champion
  • 5255 replies
  • October 31, 2024

@YogiBean-Johanna - to what level of plan are you subscribed?

i see the following in my followups

 

 


I have Typeform Basic and I see this:

 


john.desborough
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  • Certified Partner & Champion
  • 5255 replies
  • October 31, 2024

@YogiBean-Johanna - raise a ticket with Typeform Support at this link and they will get you sorted.. 

 

des


  • Navigating the Land
  • 2 replies
  • December 6, 2024

This is the issue I’m having as well and I’m so frustrated to know my clients haven’t been receiving the responses to their form like they always have.  This is a HUGE issue.  I've been a type form user for many years, but this is concerning.  If I weren’t building a new form, I wouldn’t even know this had changed.


  • Navigating the Land
  • 2 replies
  • January 17, 2025

Hi everyone, 

I’d love to know if this has been resolved as I’m having a similar issue now. I’ve submitted a ticket with support to hopefully hear back soon also. 


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