Question

Dynamic UTM Tracking not working

  • 24 March 2023
  • 7 replies
  • 141 views
B

Hi!

We would love to track the source from where users land on our website and fill out the typeform. But unfortunately its not working and in the “utm_source” column it just says “-”. I put in this code into our WIX-Website:

<div data-tf-widget="l5Hr7uaW" data-tf-transitive-search-params="utm_source" data-tf-opacity="100" data-tf-iframe-props="title=Eventanfrage TERZ" data-tf-medium="snippet" data-tf-hidden="source=,utm_source=" style="width:100%;height:100%;"></div><script src="//embed.typeform.com/next/embed.js"></script>

Our Website is not yet connected to GoogleAnalytics so we would like to add the parameter manually to our links first. This shouldn't be a problem right?

Thank you so much for your help! Cheers!

 

7 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @BandP Could you share the URL where you have the form embedded? Thanks!

Life is a series of awkward moments separated by snacks.
B

Hi Liz, thank you for your reply. This is the URL: https://www.terz.berlin/events?utm_source=instagram

Thanks!

Liz
Rank
Userlevel 7
Badge +5

@mathio do you happen to know if this is anything related to Wix? 

Life is a series of awkward moments separated by snacks.
B

No, I have no idea

mathio
Rank
Userlevel 7
Badge +5

It looks like this is a Wix issue ☹️

When you embed the form it is actually wrapped in another iframe so your typeform does not have access to those params.

This is how it works:

  1. your page: https://www.terz.berlin/events?utm_source=instagram
  2. embeds this iframe: https://www-terz-berlin.filesusr.com/html/39c3d9_162cc8604ca21c846ced20aad92c6245.html
  3. which embeds the form: https://form.typeform.com/to/l5Hr7uaW

If you can pass the utm_source param from 1 to 2 it should work properly, but I dont know if you can do that in Wix.

 

O

I’m also having this exact issue- a Typeform is embedded here: 

https://www.jiminihealth.com/?utm_source=facebook&utm_campaign={{campaign.name}}&utm_content={{adset.name}}&utm_ad={{ad.name}} 

And none of the UTM parameters are populating. Can someone explain what passing the utm_source param from 1 to 2 means? 

Liz
Rank
Userlevel 7
Badge +5

Hi @owg Thanks for stopping by! Do you have your website based on Wix and it’s still not working? If so, it might be best to contact their support team to see if they have anything that might be restricting it from working. :\ I have seen issues with embeds on Wix due to various restrictions on their platform. 

Life is a series of awkward moments separated by snacks.

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