Skip to main content
Question

Email Follow Up


I am trying to edit a follow up email which is sent to my team after a form is completed. 

 

I have gone into Follow Ups. selected the Action/Edit Action/Set Up Email/ then make the changes to the email content/Save

 

Then when I come out and go back in, the changes have disappeared and has reverted to original email. 

 

Please help.  

11 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • August 22, 2024

Hi @PDL2024 Do you mind taking a video of what happens? That’ll help me test the steps you’re taking in my account to see what’s going on. Thanks in advance!


  • Author
  • Explorer
  • 6 replies
  • August 22, 2024
Liz wrote:

Hi @PDL2024 Do you mind taking a video of what happens? That’ll help me test the steps you’re taking in my account to see what’s going on. Thanks in advance!

I have made a recording - there is no option to upload though. Is there somewhere to send it to?


  • Author
  • Explorer
  • 6 replies
  • August 23, 2024

Are you able to help with this issue please?

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • August 26, 2024

Hi @PDL2024 If you share it via a Youtube/vimeo/etc link, that should work!


  • Author
  • Explorer
  • 6 replies
  • August 27, 2024

 


  • Author
  • Explorer
  • 6 replies
  • August 27, 2024

Have shared a YouTube link - got a message to say it is with the moderators. 

 


  • Author
  • Explorer
  • 6 replies
  • August 27, 2024

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • August 27, 2024

@PDL2024 Thank you! And sorry about that - we get a lot of sneaky spam through URLs, so our auto-moderation is very cautious of any URLs. 😅

And thank you for sending this over! Let me ask a few of the teams here if we have any known issues. The only thing I can think of would be the length of the notification email, but I can’t say I’ve seen that as the root cause so far. 


  • Author
  • Explorer
  • 6 replies
  • August 28, 2024

Hi Liz, any updates on this? 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • August 28, 2024

Hi @PDL2024 ! Alrighty, the first suggestion our technical team made would be to edit the form in an incognito window. If that doesn’t work, let us know if clearing the cache and cookies does the trick!


  • Navigating the Land
  • 1 reply
  • September 13, 2024

I’m having the exact same issue. I tried your suggestion of using an incognito window and it prevented me from making any changes at all. I also tried clearing the cache and cookies which didn’t work either. Any other suggestions?