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Question

email info is missing in the download results

  • 21 May 2024
  • 2 replies
  • 16 views

Hi!, I’m really baffled as to why the customer details section which includes, email, (the main reason for the survey)  isn't showing up in the results page

instead of the email, the field appears with information like this “d5kj9jzaxp6r8qggd5kj8jlx9o1lty4j”, same problem in CSV or Excel

Thanks for the support!

2 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Miren Could you share a screenshot of what you’re seeing in the results as well as the URL of your form? Thanks in advance!

Life is a series of awkward moments separated by snacks.
Grace
Rank
Userlevel 7
Badge +5

Hi @Miren how’s it going? Do you still need some help with this one? Don’t forget to share some more details so we can take a look at what’s happening 😊

If cauliflower can become pizza, you my friend can do anything

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