Answered

Facebook - Pixel

  • 16 November 2021
  • 3 replies
  • 90 views
Y
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  • Yea
  • Explorer
  • 11 replies

Dear community,
Are there any new tracking options for the Facebook pixel? :bow_tone1:
I have a typeform on an account which also works well with tracking(typeformfirstinteraction + submit).
Unfortunately, the tracking doesn't work on the other 2 accounts, as a custom event, TypeformFirstInteraction is not displayed at all.

Best regards
Yunus

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Best answer by Liz 16 November 2021, 21:02

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3 replies

Liz
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Userlevel 7
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Hi @Yea Thanks for stopping by the community! Our support team has let us know they’ve been chatting with you about this via your email ticket and suggested the solution below as a workaround: 

Specifically, 

What we did in order to get our campaigns back up was adding our Typeform inside our URL in https://leadsales.io

Then we added the pixel to both our typeform and website in order for the TypeformSubmit conversion was being tracked straight from our URL https://leadsales.io/typeform

bada46e8-588a-472c-ade9-48960483789f.png

 

We then added the event inside our website through the Aggregated Event Measurement tool under Events Manager. 

bb2f2c26-4f59-40d6-baab-77a86c819f5c.png

It took 72 hours to validate the change but we are back live with great performing campaigns and taking traffic straight to our website.

 

Have you been able to give this a try? :grinning:

Life is a series of awkward moments separated by snacks.
Liz
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Userlevel 7
Badge +5

Hi @Yea Happy Monday! Just wanted to let you know we have a happy update about the pixel. :heart_eyes:

 

Life is a series of awkward moments separated by snacks.
Y
Userlevel 1
Badge +1

Hi @Yea Happy Monday! Just wanted to let you know we have a happy update about the pixel. :heart_eyes:

 

Hey Liz, I'm really happy 😊 

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