Follow-up: Unable to see the responses as a third party | Community
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Follow-up: Unable to see the responses as a third party

  • October 11, 2024
  • 3 replies
  • 40 views

Dear Typeform support team, 

 

In the follow-up section, we create a trigger set to send email to another person who does not have a Typeform account. Unfortunately, third party people, whose email is filled out in “Notify myself / team via email”, cannot view the responses unless they have access to our account. Screenshot 1 displays our follow-up section with trigger set and screenshot 2 provides information about the error as the thrid party tries to access. 

 

Is this Typeform´s technical problem or do we need to create any integrations to be able to use this feature again? 

 

Thank you in advance! 

 

3 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • October 11, 2024

Hi @Brainbirds Do you mind sending a screenshot of what you have setup in the email body specifically? Thanks in advance!


  • Author
  • Explorer
  • 1 reply
  • October 15, 2024

Dear Liz, 

 

This is what we set up: We have a trigger set with a condition that any full response will be triggered once someone completes the typeform and the responses will be sent to another person. 

 

I hope this helps.

 

 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • October 18, 2024

Hi @Brainbirds Ah, got it!

You just need to edit the notifications slightly, like below, using the recall feature to show all of the answers. Let me know if this doesn’t do the trick!

 

 


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