Is there a way to export results by all respondents, including partialcompletes?
Best answer by Liz
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Userlevel 7
+5
Hi
If you have any trouble exporting your results, please let me know!
Thanks, I do not see that option when I click results, only within the responses tab inside results.
It also says I have 10 responses on insights tab but only 5 showing responses. I need a LOT of help exporting the results!
Is there a contact number to speak to someone?
Userlevel 7
+5
We don’t currently provide phone support, but we’re happy to help answer your questions here. 
If you’d like faster support, you can also contact our support team via email or chat (if your plan includes chat support) here.
I cannot find the chat function - sorry to pester, it is just very time sensitive
Userlevel 7
+5
Hi
As for the chat feature, you’ll need to be on our Business plan to access this support channel.
Let me know if you can’t find the responses tab!
You can see in one pic it says we have 10 response (the summary) but the response tab only shows 5. That shouldn’t require a $80 a month subscription to fix. It’s a technical fault of some sort. If we have double the response rate, we want all those responses
Userlevel 7
+5
Hi
Can you also confirm if you were able to export the results? 
I didn’t do that. I was able to export, but as I say there are some discrepancies in the numbers
Userlevel 7
+5
Hm, I would suggest contacting our support team directly at this point since they can log into your account and see what’s going on. You can contact them from your account email here.
If you think of any questions in the meantime, please let me know!
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