Answer

Glitches on tracking drop-off rate and views

Forum|Forum|4 years ago
August 20, 2021
2 replies
62 views

florenceleung
Explorer

I have created a Chatbot format survey.

I see that there are 217 participants started the survey and I have 53 responses, so I assume there are 164 participants dropped off from the survey.

However, from the table below, the total number of users who drop out by questions is below 10. I wonder if there are glitches in capturing the drop-off by questions in ‘Chatbot’ format.

Besides, the number of ‘Views’ for each question is also so much lower than the number of participants started the survey.

Please advice whether the numbers are reliable.

Thanks

Florence

Best answer by Gabi Amaral

Hello @florenceleung! Welcome to the Typeform Community! :blue_heart:

The reason you're not seeing the drop-off number is that this is not supported in typeforms embedded with our Chat feature.

Make sure to take a look at this article to understand this a little bit better.

Let me know if you still have any questions. I'd be happy to help! :hugging:

+5

Gabi Amaral
Ex–Typefomer
Answer
Forum|Forum|4 years ago
August 20, 2021

Hello @florenceleung! Welcome to the Typeform Community! :blue_heart:

The reason you're not seeing the drop-off number is that this is not supported in typeforms embedded with our Chat feature.

Make sure to take a look at this article to understand this a little bit better.

Let me know if you still have any questions. I'd be happy to help! :hugging:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)