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Question

gSheet is not receiving our forms after downgrading plan?

  • October 7, 2022
  • 4 replies
  • 27 views

Our integrated gSheet is not receiving our forms after downgrading plan? Please help? How do I refresh API key? Cheers.

4 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • October 7, 2022

Hi @Bauhaus_nz That’s interesting - can’t say I’ve heard this issue yet. Do you know if any of the questions in the form happened to be changed because of the downgrade? 

If you haven’t already tried to delete and re-add the integration, that might solve the issue!


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • October 17, 2022

Hey @Bauhaus_nz! Were you able to check the message my friend Liz sent you above? Wondering if deleting and re-adding the integration helped you!


  • Author
  • Explorer
  • October 17, 2022

Hi Guys. Thanks @Liz for your help. 

Yes it was because we downgraded, but the delete and re-add integration has seemed to have worked.

Cheers

Chris


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • October 18, 2022

Glad to hear it, @Bauhaus_nz ! Let us know if there’s anything else we can help with.