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Question

Help! I lost my first lead through typeform

  • 2 September 2024
  • 1 reply
  • 6 views

Hi everyone, I only recently started using typeform on my website and about an hour ago I received my first lead only to realise that I couldn’t get back to them since I didn’t include a contact form in my typeform. I also just upgraded my plan now to see if a followup could work with this specific lead but I am at a loss, does anyone know if this follow up will go to the person that filled out my form or have I lost them forever?

1 reply

Liz
Community Team
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  • Tech Community Advocate
  • 14604 replies
  • September 2, 2024

Hi @graphicsofmaya Oh no!! I’m glad you got your first lead, but I’m sad to say that we don’t collect any information that isn’t asked on the form. So, if there wasn’t an email field, we wouldn’t know the email of that lead. :\ Just be sure to mark your email question or the contact block info as required going forward!


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