I have a decent size questionnaire set up for all new customers to fill out prior to our initial phone/zoom outreach. There are a lot of different types of questions related to certain products or services we offer and I have set up logic to bypass certain sections if it does not apply to the person filling out the questionnaire. Recently, we have had a few forms submitted where we’ve only received part of the questionnaire and it’s in a different spot every time (even if there are required fields that follow).
We need a lot of the answers to questions that come later in the form. Do I need to make every question required? Are people able to skip ahead in the form at the statement slides? I double checked my logic and it looks like it is set up correctly but maybe I’m missing something?
Any help or direction would be appreciated.
