Answered

How to receive email notifications when survey receives a response

  • 13 December 2023
  • 5 replies
  • 232 views

Hi there,

I don’t know if I’m being silly, but I’m not receiving email notifications when someone submits an answer to my survey. The last one I received was You've used 90% of your response limit, back in May, but I have received responses since then.

I’ve searched myself, then in the community, and help centre. Where is the setting to turn email notifications on for every survey response, please? I’m wondering if it’s not available to me on my plan…

The only resources I’ve found thus far is to do with Zapier, which I don’t think is relevant here?

Thanks very much!

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Best answer by john.desborough 13 December 2023, 14:34

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5 replies

Userlevel 7
Badge +6

@lewys  - look under the gear/settings icon and use Follow-ups 

that is where you can set up the notification emails now. 

 

des

Done, @john.desborough! Thanks very much 🤗.

are these instructions still applicable to set up email notifications? I can’t seem to locate this gear/settings icon that contains followup. help

Userlevel 7
Badge +6

@Maia_ChamberCT 

 

Hello, I wonder how can we customize the content of confirmation email. 
Right now it only says: 

Hello,
We’ve received your submission.
Thank you & have a nice day!

 

I would like to make it align with business’ brand image and tone of voice. 

 

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