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Identify customer response

  • 4 March 2024
  • 3 replies
  • 24 views

Can I enter a customer name or a customer number in a feedback form so that I can find the customer's response based on this? I don't want the customer to enter their name or number themselves. How can I enter this?
Many thanks for any useful tips, Julia

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Best answer by Liz 4 March 2024, 19:17

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Userlevel 7
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Hi @JuliaTGL Thanks for stopping by the community! You could pass their information into the form using hidden fields. 😀

hey Liz, 

do you know how i can modify the response file to include the link/ the hidden file? 

Userlevel 7
Badge +5

Hi @GaliaZai Welcome to the community! It’s not possible to add the URL to the response, but the hidden field, if collected, should automatically pass into the Results panel

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