We have a form that allows our customers to upload a file under 10MB. We have never had an issue with this feature until now. No matter the file size or type it keeps giving an error message. Is anyone else having this issue or have advice on how to solve the problem?
We have a form that allows our customers to upload a file under 10MB. We have never had an issue with this feature until now. No matter the file size or type it keeps giving an error message. Is anyone else having this issue or have advice on how to solve the problem?
Yes i am having the exact same issue.
Have you had any luck rectifying the issue?
I have the same issue yesterday but only with a few users not all. I got them to clear cookies/cache and that didn’t work. Changing browser worked for one, going to igocnitio worked for another but this isn’t ideal it’s just suddenly stopped working.
I got them to try multiple files under 10MB, refreshing, changing browser, clearing cookies etc. Still got a problem for some. However others use the form fine?!
Did you hear from the support team
More importantly, is the issue still happening for you both cc
Did you hear from the support team
More importantly, is the issue still happening for you both cc
Yes it is but I can’t replicate it, its an internal form and most staff don’t have a problem but 3 people do. It won’t allow any uploads, Ive got them to clear cookies, refresh, try uploading any other document etc and it still won’t work. File size is under 10MB
That’s strange. I’be been told the issue was fixed. Let me double check and I’ll keep you posted.
note that i have seen this issue in the past with some folks who hit the limit of their file storage capacity on Typeform.. not very often but one or two of the clients i have dealt with have noted this..
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Thanks for the info! You will receive a DM from
I am very new to Typeform, and am having a similar issue. My respondent let me know that they received an “unknown error” message when trying to upload a file. Because the field was set to “required” they were not able to submit their form. The form in a lengthy intake form. I toggled off the required slider and published. My respondent now says their form is blank and the work is lost.
Can anyone advise me on this issue of un-submitted form input retrieval?
This issue just started for me as well. Is there a status update?
Hi
Hello I’m just starting to use typeform, and also I can´t upload an archive from my laptop. Does anyone knows to solve this ?. I am getting disappointed with this product
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