Need some help with interpreting insights: more Starts than Views

Hi @Liz,

I'm using the regular version of the Typeform

Hi there, I have the same question; almost twice as many starts as views. My assumption is that if a users takes the quiz again, this is not seen as a new view, but might be counted as a new start. Does that make sense?

Anyway: I'd like to hear what the final verdict is. Could you post that answer here?

Hi @Liz and @BW Mod,

I heard back from the support team, but I don't think this has answered my question so I'll have to try again. This was the answer I got:

Hey there Marlies thank you for your inquiry! 

Create on mobile is still in development, and some of our features are not mobile-ready yet. I will go ahead and forward your idea and suggestion on this feature to our Product & Development team who will consider it for future updates and improvements.

In the meantime, if you can read more about this on Create typeform on mobile. 

I hope this helps! :) 

Hi @Liz,

I got a second reply but still not happy with the answer. So I sent out another question, I will keep you updated. Below you can find the response. 

Hey, there Marlies I do apologize for any misunderstanding in your inquiry! 

It's normal to have higher views than start depending on which platform the form is being viewed on and started. On the mobile platform, it is by default to have a Start so there will be a higher result naturally. 

I hope this helps clarify your question. Let me know if you have additional ones!