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No Delete Button?

C
I am trying to delete a test response that was submitted to my form before I generate a report for the results. I have seen in help articles that there is supposed to be a trash can icon next to the download icon so that I can delete the response, but I am not seeing that on my screen. I’ve included a screenshot of what I can see. Can anyone advise? Am I missing something?

 

Best answer by john.desborough

@City of Biddeford - i am not certain about this, but I think that you have to be the owner of the typeform account to be able to do this.. if you are not that person or logged in with that email and credentials, then you might not be able to do that. 

@jvh - do you know if that could be the limitation in this case??

 

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    8 replies

    jvh
    Typeform
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    • jvh
    • Typeform
    • 85 replies
    • June 24, 2022

    Hi! I’m not sure what’s happening there. I’d expected to see a red delete button at the bottom of your screen when a response is selected. Can you test it on a response without any filters just to check if the button pops up for you?

     

     

    C

    Unfortunately, that doesn’t fix the issue either.

    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    john.desborough
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    • john.desboroughCertified Partner
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    • 5304 replies
    • Answer
    • June 24, 2022

    @City of Biddeford - i am not certain about this, but I think that you have to be the owner of the typeform account to be able to do this.. if you are not that person or logged in with that email and credentials, then you might not be able to do that. 

    @jvh - do you know if that could be the limitation in this case??

     

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    jvh
    Typeform
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    • jvh
    • Typeform
    • 85 replies
    • June 27, 2022

    That would be my best guess too but I’m not 100% confident about that.

    @City of Biddeford are you the admin of the account and the typeform?

    C

    Upon further investigation, I don’t think we are the owner of the account, so you may be right about why we are having this issue. Our Typeform account was provided to us through a subscription we have to CitizenLab and it looks like the organization owns the account and has us added as a user.

    Thank you for your help!

    john.desborough
    Gabi Amaral
    2 people like this
    • john.desborough
      john.desborough
    • Gabi Amaral
      Gabi Amaral
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • June 28, 2022

    Ah, that must be it then @City of Biddeford! Will you be able to get in touch with the owner of this account to ask them to delete the test response? 

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
    C

    Yes, I am! Problem is resolved!

    john.desborough
    Gabi Amaral
    2 people like this
    • john.desborough
      john.desborough
    • Gabi Amaral
      Gabi Amaral
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • June 29, 2022

    That's great to hear @City of Biddeford! By the way, feel free to send us the link to your form if you want to get some helpful feedback on it! 😊

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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