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Answered

No longer receiving email notifications of new form responses

  • Apr 23, 2024 5:11 PM UTC
  • 1 reply
  • 265 views

I didn’t change anything and all the sudden I am no longer getting responses emailed to me. I tried adding a new email address and its the same thing.

The other two people on the form are getting the emails just fine. I checked my spam, filters, etc and nothing is there.

Any ideas?

Best answer by Liz

Hi @tboxer Thanks for stopping by the community and apologies for the issues. It might be best to reach out to our support team here since they can take a look at the logs and see if the emails are bouncing. Just be sure to contact them from your account email!

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1 reply

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Apr 23, 2024 7:43 PM UTC

Hi @tboxer Thanks for stopping by the community and apologies for the issues. It might be best to reach out to our support team here since they can take a look at the logs and see if the emails are bouncing. Just be sure to contact them from your account email!