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Not receiving email notifications

  • February 18, 2023
  • 4 replies
  • 133 views
L

Hi, I have completed My 1st form and published it and turned the notifications to on. I have also completed all the troubleshooting options. I had a go at completing the form myself to ensure it works but haven’t been emailed the response. Any help would be much appreciated. Thanks in advance.

Best answer by Liz

Hi @Lbair82 If all of the changes to your form are published, then you’ll want to reach out to our support team here, as they can see if there are any sending errors. Be sure to include the email that’s not receiving notifications and the form URL!

4 replies

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Answer
  • February 21, 2023

Hi @Lbair82 If all of the changes to your form are published, then you’ll want to reach out to our support team here, as they can see if there are any sending errors. Be sure to include the email that’s not receiving notifications and the form URL!

Life is a series of awkward moments separated by snacks.
Grace
Community Team
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  • Grace
  • Community Advocate
  • February 27, 2023

Hey @Lbair82  hope you’re doing ok, were you able to reach out to the support team for help? Let us know if you got to the bottom of it 🙏

If cauliflower can become pizza, you my friend can do anything
F
  • flsmrt1
  • Navigating the Land
  • March 12, 2023

I’m not sure what happened, but it looks like the notifications menu has been removed and replaced with “Follow-ups”. I set up my form’s notification settings in follow-ups but no emails are being sent. There are no issues with whitelisting or spam filtering. I’m still waiting for a response to my ticket and it has been two days. It is adversely impacting our business and hope it will be resolved soon.

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • March 13, 2023

Hi @flsmrt1 I’ve moved your post here where we have more information on what to do if you’re not receiving notification emails. 

Life is a series of awkward moments separated by snacks.
john.desborough

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