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Other responses not populating

  • October 16, 2021
  • 4 replies
  • 33 views

Details from filled in “Other” responses are not populating into our results. Is this a known bug?

Best answer by john.desborough

@Deniz - one of the common issues of this happening is that the respondents are NOT clicking the ‘checkmark’ button at the right hand side of the Other input space to ‘lock in’ their response. If they just type it in and then click the OK button it will NOT save the entry. 

I have added a message to the user in the description area to remind them to do that in order to ‘save’ their answer - it’s a how i deal with this issues. 

 

4 replies

john.desborough
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  • Certified Partner & Champion
  • Answer
  • October 16, 2021

@Deniz - one of the common issues of this happening is that the respondents are NOT clicking the ‘checkmark’ button at the right hand side of the Other input space to ‘lock in’ their response. If they just type it in and then click the OK button it will NOT save the entry. 

I have added a message to the user in the description area to remind them to do that in order to ‘save’ their answer - it’s a how i deal with this issues. 

 


  • Author
  • Explorer
  • October 16, 2021

Thanks so much for the tip!


john.desborough
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  • Certified Partner & Champion
  • October 16, 2021

It’s a little thing but it was something i missed on the first time i used it.. 

 

des


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • October 18, 2021

Thank you for the help, @john.desborough !!