Plan Not Showing | Community
Skip to main content
Answered

Plan Not Showing

W

hi, i just upgraded for a plan but my form still does not show me the results? and it say that i need to pay for a plan although i received an email confirming my paid plan.

 

Best answer by Grace

Hi @Wadha did you already submit a ticket to our billing team? We can double check they have received it. We’re also doing the same for @William N. 

We don’t have access to your accounts here in the community to see what’s happened during the upgrade process but we can definitely help get you the support you need 😊

View original

    3 replies

    W
    Forum|alt.badge.img
    • William N.
    • Explorer
    • 5 replies
    • October 15, 2023

    Same here think they should REALLY work on their support and billing!

    Grace
    Community Team
    Forum|alt.badge.img+5
    • Grace
    • Community Advocate
    • 2794 replies
    • Answer
    • October 16, 2023

    Hi @Wadha did you already submit a ticket to our billing team? We can double check they have received it. We’re also doing the same for @William N. 

    We don’t have access to your accounts here in the community to see what’s happened during the upgrade process but we can definitely help get you the support you need 😊

    If cauliflower can become pizza, you my friend can do anything
    W
    Forum|alt.badge.img
    • William N.
    • Explorer
    • 5 replies
    • October 16, 2023

    I would like a refund!

    Reply


    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs Accessibility statement