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Push partial responses into CRM via direct integration

  • May 5, 2025
  • 8 replies
  • 104 views
W

Hi community,

I’d like to transfer partial responses to our CRM, but this is currently not working. I activated the setting “Send partial responses to integrations” at a later date after my survey had already been shared. Perhaps this is the reason, but new partial responses were not transferred either. Do you have any idea how I can solve this problem?

Best,

Wiebke

Best answer by Liz

Oh perfect, thank you, ​@Wiebke ! Since you've set up the integration already, you’ll want to make sure to update your Salesforce package or re-install Typeform on the Salesforce app exchange to activate this update for partial responses. Salesforce Objects will update with the latest full/partial response according to the schedule you've configured in Salesforce.

Let me know if this doesn’t work!

8 replies

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • May 5, 2025

Hi ​@Wiebke Thanks for stopping by the community! What CRM are you using? 

Life is a series of awkward moments separated by snacks.
W
  • Wiebke
  • Author
  • Explorer
  • May 5, 2025

Hi ​@Liz ,

 

Thanks for your quick response. We’re use Salesforce.

 

Best,

Wiebke

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Answer
  • May 5, 2025

Oh perfect, thank you, ​@Wiebke ! Since you've set up the integration already, you’ll want to make sure to update your Salesforce package or re-install Typeform on the Salesforce app exchange to activate this update for partial responses. Salesforce Objects will update with the latest full/partial response according to the schedule you've configured in Salesforce.

Let me know if this doesn’t work!

Life is a series of awkward moments separated by snacks.
Grace
Community Team
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  • Grace
  • Community Advocate
  • May 14, 2025

Hey ​@Wiebke happy Wednesday! Did Liz’s suggestions for updating work? Let us know if you still have any issues 😊

If cauliflower can become pizza, you my friend can do anything
W
  • Wiebke
  • Author
  • Explorer
  • May 16, 2025

Hey Grace,

sorry for the late reply. I haven’t tried it yet but I’ll get back to you asap. :-)

 

Best,

Wiebke

Grace
Grace
Community Team
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  • Grace
  • Community Advocate
  • May 19, 2025

Thanks ​@Wiebke always good to know if these things work!

If cauliflower can become pizza, you my friend can do anything
john.desborough
W
  • Wiebke
  • Author
  • Explorer
  • September 3, 2025

Hi Grace,

Here is my feedback on this topic, and thank you for your help. I tried both ways, but neither updating the Salesforce package nor reinstalling the Typeform package on the Salesforce AppExchange helped. Is there another solution you can recommend?

Thanks again.

Grace
Community Team
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  • Grace
  • Community Advocate
  • September 3, 2025

Hey ​@Wiebke I would recommend reaching out to our Technical Support team here to find out why it’s not working, they’ll be able to take a look at the integration with you and hopefully resolve this 🙏

If cauliflower can become pizza, you my friend can do anything
W

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