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Question with long dropdown skips


I have a question asking respondents what country they live in. Several respondents have complained that when they scroll down to their country, the questions skips to the next question. 

Initially, I assumed it was a phone issue but I just checked on my brand new iPhone13 Pro Max and it does the same thing. Is there a workaround? Should I change the question to a multiple choice instead of using the dropdown?

 

4 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • February 4, 2022

Hi @Som_Dasgupta Could you share the URL of your form so we can test this? If you have the form embedded on your website, we’ll need that URL. 


  • Author
  • Explorer
  • 1 reply
  • February 4, 2022

Liz - there were too many complaints, and people were simply picking the first available country, so I had to change the question to a multiple choice type, so resolve the issue. I lost all the country responses for almost 413 responses, but I had downloaded all the responses into excel so I will simply do the analysis offline in Excel.

Here is the link to the form. It is curious that no one complained for about a week when it was live, and only since the last 2 days every respondent has been complaining.

 

 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • February 7, 2022

Thanks, @Som_Dasgupta ! I just gave this a test with the multiple choice, and it worked well for me. 

If you have another copy of the form with the dropdown, I’d be happy to test it for you. 

Also, what’s the cooking app, if you’re willing to share? I really need to get upgrade my cooking skills. :joy:


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • February 14, 2022

Hey @Som_Dasgupta! How are you doing today? Do you happend to have another copy of the form with the dropdown so we can test this one as well? 

P.S. Please, give us more details about your cooking app! We're curious to know more about it! Or you can share your use case over here: