Question

Questions missing from export

  • 17 September 2022
  • 8 replies
  • 53 views
G

Some questions are missing from my Excel export, but the choices for the question are there. It seems to be the question in a second option of a Y/N branch. Any suggestions?

8 replies

Liz
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Userlevel 7
Badge +5

Hi @glikeness Was the question updated/changed at all? If so, this could affect the export. If not, are all the changes to the form published? 

Life is a series of awkward moments separated by snacks.
G

The “Published” button is greyed out, so I believe that it is.

Liz
Rank
Userlevel 7
Badge +5

Thanks, @glikeness . Were any changes made to the questions, such as editing the questions or deleting them? 

Life is a series of awkward moments separated by snacks.
G

Quite possibly. I’m still refining the survey with the client.

Liz
Rank
Userlevel 7
Badge +5

Hi @glikeness Ah, that would definitely cause the issues you’re seeing. Once the changes have been completed, I would then suggest deleting the integration and re-adding it. 

Life is a series of awkward moments separated by snacks.
G

Thanks for the advice. To be clear, what do you mean by ‘the integration’?

Gabi Amaral
Rank
Userlevel 7
Badge +5

I believe she meant your integration with Excel, @glikeness 😊

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
Liz
Rank
Userlevel 7
Badge +5

Hi @glikeness Were you able to delete/re-add the integration ok? 

Life is a series of awkward moments separated by snacks.

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