REFUND

Hi! I made a mistake purchase of the annual plan and would like to have my refund so I can make my monthly plan.I have a big bill on my credit card because of this plan. I want my money back asap.

Hi @igorleal Added your post here where we have the answer. 😀

Regarding ndatalyze corp (formerly Medxtractor). We used Typeform and stopped using it quite some time ago. We cancelled it a long time ago and now they have auto-renewed us for >CAD800!  - this is NOT COOL! We want our money back.

Hi @SHAMAN I’ve added your post here where we have more information on requesting a refund. 

Hello, I am a grad student and have used your service only once for a homework in class. That was it, never ever did I use your service afterwards - and have not planned to do so in the future - as a student I used your service just on a trial basis, I was interested as a student only academically having in mind that this is possible without any costs. I don’t have any business nor do I have any business need for your service nor the money to pay for it. And now you have charged me 529,55 Euros out of a sudden, I hope somebody can help me to get this fee refunded please?

I have already sent an email, but have not yet got any reply yet, this is very urgent for me, I hope this can be resolved in a positive way for me.

Does anybody here has a similar experience and can help me please.

Thanks much in advance!

Hi @CG123 I’ve added your post here where you can find information on requesting a refund. 

Typeform has an abusive business model and it’s unlikely they will refund anybody ever. Best thing to do is to get they word out and make sure people know about their tactics. I know of 3 people I have steered away from them and there will be many more. This is money they will never see...

Hi @SHAMAN have you contacted the billing team about this yet? If you haven’t already I would recommend reaching out here.

Your robotic answers are useless and your recommendation “reaching out here” just leads to the same useless process I’ve already tried. You need to offer a direct email contact to a human.

Hi @SHAMAN We don’t have access to your account here in the community, so you will need to contact our support team for questions related to your account billing. Our support team has let me know they have not received an email from you, so please contact them from your account email here. 

We’re happy to help answer any questions you have regarding building Typeforms in the meantime. 

Please provide the direct email address to contact.

@SHAMAN You need to contact the support team using the link above. There is no direct email access because, when you use the link above, it connects directly to your account to lessen the time it takes for the support team to find your account and respond. 

As I previously stated, that link just puts me back in a place where I can’t get answers and doesn’t allow direct communication with a human that has decision-making ability.You are not addressing my issue and continue to make inadequate excuses. What is it about a direct email request that you don’t understand? Are you a bot?

@SHAMAN - a little humanity please.. these ae real people, and like many software firms in the SaaS space, they don’t provide direct phone or email support. 

It isn’t perfect but that is the way that they do things … 

Humanity? Following poor practices by others does not reflect well on you. How about treating customers like humans and having the decency to allow direct contact when monetary issues are involved? 

@SHAMAN - as a fellow customer, and not an employee of Typeform, i understand the frustration and have had to follow the same route to have my own billing issues resolved.. you have a choice to make: use the link to get to someone to resolve your issue or keep complaining and not get a resolution. 

i guess that’s up to you.. 

Hhmmm, Certified Partner and Champion… maybe technically not an employee but a very-thinly-disguised shill. To hear that even with such a close relationship you still had billing issues further degrades TypeForm’s customer service. Your conflict of interest is showing.

@SHAMAN - at least i do what i can to help users, and yes including my clients, get the most out of Typeform… given the constraints of the tool and the organization. 

Rather than be a troll, i do try to provide a little service.. 

and yes, opinions are like backsides, some are just bigger than others.. mine included lol

So asking for a direct email address is being a troll? Really?

not accepting the response and slagging folks would be what i consider trolling.. 

but that’s just my opinion.. 

True that I don’t accept the response that does not provide a direct email contact. As far as slagging folks, who/where?

BTW, here is what Typeform just said about me.

• 

  

  Liz

   24 minutes ago

  Hi, SHAMAN
  
  You have just earned the Influencer badge. This badge is for those who publish awesome content. Influencers post great stuff that people love. You are just brilliant! 🤩
  
  Have a good one!

Hi @SHAMAN Our support team still hasn’t heard from you. Since we cannot access your account or billing information in the community, you need to use the link already provided here. I’ve made a gif below to show you how to use it, which will put you in direct contact with one of our support folks.

If you’re logged into your account, it will create an email linked to your account, which will help you much faster than continuing to post in this thread. If you’re not logged into your account, it will prompt you to so the support folks don’t have to further delay a response asking you for your account information. 

I’d also ask that you review our community guidelines. We’re happy to help guide you to the right resources to answer your questions, but we won’t tolerate conversations or comments that are not conducive to creating a safe environment for asking questions and sharing help. 

Once you’ve submitted a ticket using the link above @SHAMAN , let me know, and I can ask our support team to take a further look into this for you. 

I went there this morning and requested a refund. Now you’re saying you never received it? I recently closed the account to stop additional billings. My comments are simply related to the non-provision of a direct email address to deal with the refund issue. It has nothing to do with safety.