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Response tab missing


Hi there, 

When I click on the Results panel I get to Big Picture but there are no tabs showing for Insights or Summary or Responses.

Any ideas

Best answer by DrPNC

Hi Grace,

Thanks for the reply. I cleared the cache but it did not help so I ran it in a new Incognito window and it was fine. 

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7 replies

Grace
Community Team
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  • Community Advocate
  • 2784 replies
  • June 4, 2024

Hi @DrPNC welcome to the community 😊

Really sorry you’re experiencing this issue with the Results tab, we are aware of it and our product team are investigating why this has happened. We’ve had other users report that clearing the cache fixes it - are you able to give it a try and let us know if that works?


  • Author
  • Explorer
  • 1 reply
  • Answer
  • June 4, 2024

Hi Grace,

Thanks for the reply. I cleared the cache but it did not help so I ran it in a new Incognito window and it was fine. 


Grace
Community Team
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  • Community Advocate
  • 2784 replies
  • June 5, 2024

Hi @DrPNC thanks so much for confirming, our product team are investigating what’s been happening and are working out how to fix this. 

Keep us posted if you noticed any more unusual behaviour! 


  • Navigating the Land
  • 2 replies
  • June 27, 2024

I'm experiencing the same issue. Clearing the cache doesn’t help.

It appears that I am logged in twice. Meaning on my main account page, I have two profile bars.

 

Ie, My name, with down arrow. Then right under that - my name, with down arrow.

 

Same in the upper right. Two pictures of me. Two dropdown menus.


Grace
Community Team
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  • Community Advocate
  • 2784 replies
  • June 28, 2024

Hey @formm8ker does the same thing happen if you try it in incognito mode? 

I would recommend reaching out to the support team via this link, it sounds like something else might be going on here that they maybe need to investigate 🔎


  • Navigating the Land
  • 2 replies
  • June 28, 2024

Thank you, @Grace -- incognito mode works, but not an ideal fix when I’m screensharing TF results to a live audience, on-the-fly, jumping between forms.

I’ll dig in with support team. Thanks.


Grace
Community Team
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  • Community Advocate
  • 2784 replies
  • July 1, 2024

Sounds good thanks @formm8ker hope they can get to the bottom of things for you 🙏


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