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  • 3 June 2024
  • 1 reply
  • 29 views

Hello together, we somehow don't see our forumlare replies anymore. is it new since today / this weekend?

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Hi there, I got a response from typeform about this issue, hope it helps:

After some investigation and testing, we haven't been able to reproduce the issue on our end. 

Usually this happens when there is a browser session issue. The easiest way to test this is by opening an incognito or private window. You can see how to do this for the following browsers here: GoogleFirefoxSafari.
 

If this now works in the incognito/private window:

1. This means your session in the regular browser needs to have its cache and cookies cleared.
2. It can also mean that there is a plugin or extension causing the issue. In this case, the best thing to do is to disable them all and enable them 1 by 1 whilst testing.  


If this doesn't work, we'll need the following information to investigate further from here: 

 1. Name and version of the browser and device you are using (you can open this link to quickly find the data)
 2. A screenshot or recording of the active network panel. (Please see from minute 1.33 in this recording to see how to do that | Free recording tool)

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