The Insights tab is reporting 116 responses on my form, but the Responses tab only has 6 responses collected. I’ve tried clearing my cache, incognito windows, and hard refreshing the form with no success.
Any idea why this would happen? Or how to retrieve the responses that aren’t populating?
Edit to add our account hasn’t hit the response limit per our plan.
Best answer by Liz
Hi
+5Hi
Hi Liz,
I seem to be having this issue as well. Recorded 49 responses but only 44 are viewable. Just noticed it about 30 mins ago.
+5Hi
Yes, I did delete some, and I thought this was why, but I also gave access to 2 colleagues and they seem to not have this issue. Their numbers and responses match, but mine always have 5 more in the insight. Have logged in and out multiple times but no change has occured.
+5Hm, that is odd. I would suggest reaching out to the support team directly from your account so they can log in and see what’s happening. You can contact them from your account email here.
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