Is it possible to capture information along the way of someone’s form? As an example, if I ask for their name and email in the first 2 questions, but then they exit the form, is there a way to save their name and email to re-engage?
Best answer by Liz
View originalI second this question!
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Hi
Unfortunately, until someone clicks ‘submit’ which consents their permission to have their information, I don’t believe you can capture someone’s name and email until they click ‘submit’.
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Hi
The short version is that the answers will save on the respondent’s browser for up to 15 days (unless they clear the cache or use a different device), but we don’t capture any results in the Responses panel until they’ve clicked the “submit” button. Hope that helps!
Sad to say but looks like I will have to use another provider. Losing 50% of my orders because they didn’t hit submit is a major revenue loss.
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Have there been any other issues with your form to date??
des
Sad to say but looks like I will have to use another provider. Losing 50% of my orders because they didn’t hit submit is a major revenue loss.
If you’re not already, you can also change the wording on the submit button to say something like ‘Complete Order’ or Finish.
90% of our NPS responders click the email button but don’t give feedback and click the submit button. Which makes NPS with TypeForm useless. Is there a solution yet?
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Hi
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