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Survey Responses Won't Delete


I have over 200,000 responses to a survey.  It locked up once, and seemed to work better when I deleted all of the responses.  We’re back up over 200k and I’m trying to delete the responses but not having any luck.  The screen gets to the “deleting...” stage, but then reverts to the previous screen and the responses have not been deleted.

Any thoughts on what I may be doing wrong?

Best answer by Liz

Hi again, @BernieS ! I asked our tech support team about this, and if you haven’t already, it would be best to contact support directly so they can help you. You can contact them from your account email (and include your form URL!) here

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4 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • March 30, 2022

@mathio or @picsoung do either of you happen to know if this issue is related to the number of responses? 


  • Navigating the Land
  • 2 replies
  • April 5, 2022

Hey Guy’s,

I needed to get access to some data from a form that was submitted.

How do I get in to responses to remove say 40 of the 48 that seems to be too big to handle from this project?

 


Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • Answer
  • April 5, 2022

Hi again, @BernieS ! I asked our tech support team about this, and if you haven’t already, it would be best to contact support directly so they can help you. You can contact them from your account email (and include your form URL!) here


Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • April 5, 2022

Hi @Mike Hillsdon I’ve added your post here where we have a solution. Let us know if you have any other questions. 😀