Title of Columns not displaying on Download File | Community
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Title of Columns not displaying on Download File

M

Hello I have a major problem with TypeForm.

 

Whenever I download the results / responses into either a CSV or in the XLSL format…


I get blank column titles in the download file. 


I’ve tried reaching out to support but they are not responding and I’ve already submitted (2) tickets. 
 

Has anyone else experienced this kind of problem and know a fix?

 

Thank you in advance!

Best answer by Liz

Hi ​@michaelalliable If you haven’t already, do you mind disconnecting/reconnecting the integration to see if that solves the issue by chance? If that doesn’t do the trick, let me know, and I’ll ask our tech folks!

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    6 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14957 replies
    • April 3, 2025

    Hi ​@michaelalliable Happy Thursday! I hope you’re having a good one. 

    Do you mind sharing a screenshot of what you’re seeing? For the column titles, do you mean the questions overall aren’t showing in the spreadsheet? 

    Thanks in advance!

    Life is a series of awkward moments separated by snacks.
    john.desborough
    1 person likes this
    • john.desborough
      john.desborough
    M

    Yes, please see below. B-F should have a column title. 
     

    I’ve never had this issue before and can't seem to resolve it. 

     

     

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14957 replies
    • April 3, 2025

    Hi ​@michaelalliable Thanks! What kind of question is this that should have the column titles? 

    Life is a series of awkward moments separated by snacks.
    M

    They are just standard drop down questions or text questions headers. 


    I have been using the same template for over 5 months and never had an issue until this time around. 

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14957 replies
    • Answer
    • April 9, 2025

    Hi ​@michaelalliable If you haven’t already, do you mind disconnecting/reconnecting the integration to see if that solves the issue by chance? If that doesn’t do the trick, let me know, and I’ll ask our tech folks!

    Life is a series of awkward moments separated by snacks.
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2658 replies
    • April 17, 2025

    Hey ​@michaelalliable did disconnecting and reconnecting the integration work? Let us know if you still need some help! 

    If cauliflower can become pizza, you my friend can do anything

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