Question

Typeform not collecting responses when "other" is selected as a multiple choice option

  • 8 March 2022
  • 4 replies
  • 35 views
B
Userlevel 1

Hiya, We have a  typeform embedded in our Wordpress site.

 

It is working well.  Except when the respondent chooses the “Other” option in a multiple choice question.  Usually they should be allowed to type in text and then it should be saved.

 

However, this is not happening any more and typeform is not capturing the response.  Has there been some typeform updates that have impacted this?

 

Many thanks!

Bela

4 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @bela Do you mind adding the link to your form so we can test it for you? Thanks!

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hey @bela! Hope you're having an amazing day! Can you send us the URL of your form so we can test it out? We'd love to help you but I'm afraid we'd need this link to be able to come up with the better solution possible! :wink:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
B
Userlevel 1

Hi Gaby and Liz,

 

hope you are well and thanks for your message.  Our developers have sorted it, something on our end.  Many thanks, really appreciate your support.  Cheers, Bela

Gabi Amaral
Rank
Userlevel 7
Badge +5

Amazing, @bela! Can you let us know how they were able to sort it? Curious to check it out! :wink:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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