Hi everyone,
I noticed that Typeform strips diacritic characters from Hubspot’s “First name” and “Last name” personalization tokens.
This is a received Hubspot mail.
This is the first question in Typeform
After survey completion, the contact’s Last Name token was updated in Hubspot without the diacritic character
It happened for all contacts that had diacritic character (č,ć,š,ž,đ) in their First name or Last name. Any tips or suggestions on how to resolve this?
Thanks.
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Hi
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Hi again,
I’ve tested it and our hidden fields does support this character - see this example.The issue could be that the character is not encoded accordingly from their HubSpot flow.The the UTF-8 encoding (which our Hidden fields follow) for the ć is %C4%87Both the encoded and non-encoded version works see these examples:https://cr-creative.typeform.com/to/cV0Icya7#seller_id=Diani%C4%87&campaign=testinghttps://cr-creative.typeform.com/to/cV0Icya7#seller_id=Dianić&campaign=testing
The customer can either check their encoding with HubSpot and the mergetags they are using, or they will have to open a ticket with us, showing exactly how they setup the email and reproduce the issue, but it is most likely happening on the Hubspot side.
Thank you
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