We have a form for employee exits. The follow up sends all the answers to both us and the person who submitted the form. However, in the email to the responders it puts OUR name at the beginning rather than the person who submitted the form. When we go to edit the email it sends we get an error that we need to verify our account and to contact support.
We have had this acccount for over 7 years and are on the Pro+ plan. When we try to contact support it just sends us in a loop and never lets us submit a request. Please help
Question
Unable to edit follow up messages
+5Hi
I’m having the same issue. We’ve had a paid account for a few years and suddenly I can’t edit the email I want to send the respondant after they submit the form. I see this indication.
Verify your account
To edit email content, please verify your account. For more information and help, contact support.
+5Hi
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