Hi ​@BRITECITY Thanks for stopping by the community. I’m afraid that since we don’t have access to the account, you would need to contact support. Would you mind sharing a video of what happens when you try to send a ticket? I’ll then share that with our support team to see why that’s not working!

I’m having the same issue. We’ve had a paid account for a few years and suddenly I can’t edit the email I want to send the respondant after they submit the form. I see this indication.
 

Verify your account

To edit email content, please verify your account. For more information and help, contact support.
 

Hi ​@Comm numériques - Longueuil I would recommend reaching out to the support team for help with this via this link - they should be able to investigate!

Did this ever get resolved??  I’m having the same issue with my paid account!

Hi ​@pinballhans have you tried reaching out to the support team? I would recommend doing that asap if you’re having the same issue so they can investigate and resolve 

im getting the same issue:

! Verify your account

To edit email content, please verify your account. For more information and help, contact support.

I just set up a new recruitment form and I cant set up aa notification email because of this error, although I’ve had the paid Business account for 5 years! its Saturday morning, the Typeform team is offline and we are stuck!

Hi ​@Basia so sorry you've run into this issue, did you submit a ticket to the support team? I can chase them today and make sure you get some help